What you'll do
Own onboarding from kickoff to first working agent
Help teams identify the right first workflow — usually the most boring one
Build the playbooks and materials that make rollouts repeatable
Be the customer's voice back to product and engineering
Track adoption and step in before a team stalls
who you are
3+ years in customer success or onboarding, ideally at a SaaS company
A knack for translating technical capability into practical setup
Genuine patience and clarity with non-technical users
Comfort owning outcomes, not just tickets
Bonus: experience with automation, ops tooling, or technical products
what we offer
Remote-first team across time zones
Competitive salary and meaningful equity
Health, dental, and vision coverage
Home-office and equipment budget
Annual learning stipend
Flexible time off, actually taken
